1. Introduction

Thank you for using ATrnai ("we", "us", "our", the "Application"). This Privacy Policy explains how we collect, use, store, and protect personal information when you use our delivery and parcel service application in Fianarantsoa.

By using ATrnai, you agree to these terms. If you do not agree, please do not use the application.

2. Information We Collect

3. How We Use Information

We use collected information for the following purposes:

• Providing delivery and pickup services
• Tracking packages during delivery
• Communicating with you about deliveries
• Improving our services and user experience
• Maintaining security and preventing fraud
• Complying with legal obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information in these situations:

• Delivery Partners: Information necessary for delivery (name, address, phone)
• Service Providers: Payment processors, data managers (under confidentiality agreements)
• Legal Requirements: When required by law or government authorities

5. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill legal obligations. Delivery information is kept for 2 years after completion for records and verification.

6. Data Security

We use technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit
• Restricted access to personal data
• Regular security updates
• Staff training on data protection

7. Your Rights

You have the right to:

• Access and receive a copy: Of your stored personal data
• Correct: Incorrect or incomplete data
• Delete: Request deletion of your account and data
• Restrict: How we use your data
• Port: Receive your data in a readable format

To exercise these rights, contact us at: [email protected] or 034 00 000 00

8. Children's Privacy

ATrnai is intended for users aged 13 and above. We do not knowingly collect data from children under 13. If we discover we have collected data from a child, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through app notifications or email. Continued use after changes means you accept the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Compliance with Store Policies

This section is provided in English for compliance with Google Play Store and Apple App Store requirements:

ATrnai complies with Google Play Store and Apple App Store policies regarding data collection and privacy. We collect only necessary data for delivery services, use secure encryption, and never sell user data to third parties. Users can request data deletion at any time. We do not collect data from children under 13. Location data is used solely for delivery tracking with user consent.